The Rating Process

Restaurants of Knoxville

The Rating Process

The following information describes the method we use to arrive at an overall rating for each restaurant. Each diner fills out a rating form with the information requested below. The rating information is combined and averaged to develop category ratings for food, service, facilities, and price. The overall rating for the restaurant is determined from a weighted average of the four categories.

Each rating includes a short description of the restaurant, it's location, phone number, date and time of visit, number in party, whether reservations are accepted or required, dining style (casual, sit down, cafeteria, etc.) and a narrative of any opinions we may have formed during our vist. If available we may also include a picture of the restaurant. Our rating system consists of assigning a subjective numerical value from 1 to 10 to various elements within four key categories of interest, where 1 is the worst and 10 is the best.

Rating Categories

Food (50%)

Food - Appetizers (1 to 10)

Quality, Freshness, Taste, Presentation/Appearance, Variety, Portions

Food - Salads (1 to 10)

Quality, Freshness, Taste, Presentation/Appearance, Variety, Portions

Food - Main Course (1 to 10)

Quality, Freshness, Taste, Presentation/Appearance, Variety, Portions

Food - Desserts (1 to 10)

Quality, Freshness, Taste, Presentation/Appearance, Variety, Portions

Food - Drinks (1 to 10)

Quality, Taste, Presentation/Appearance, Variety, Portions

Service (20%)

Service (1 to 10)

Prompt, Friendly, Knowledgeable, Polite, Appearance and Attire, Hostess

Facilities (15%)

Atmosphere (1 to 10)

Inviting, Lighting, Temperature, Furnishings, Decorations, Smoking/Non-Smoking, Noise Level

Restrooms (1 to 10)

Cleanliness, Maintenance, Supplies, Changing Facilities

General Facilities/Equipment (1 to 10)

Building Condition, Dinnerware, Linens, Booths/Tables/Chairs, Waiting Area, Parking, Accessibility

Other Amenities (1 to 10)

Bar, Dance Floor, Game Room, Gift Shop, Music/Entertainment, Wine Cellar

Price (15%)

Price (1 to 10)

Actual Cost, Perceived Value

The overall rating for a restaurant is determined from the weighted average of the category averages for all participants based on the following equation:

Overall Rating = 50% Food + 20% Service + 15% Facilities + 15% Price

The overall rating is slanted toward the food category, since we believe it to be the most important aspect of a dinning experience.

For more information, send email as described on our Contacts page